Linda@TheElixir.com
· Technology professional
with 20+ years of experience demonstrating adaptability in embracing and
leading change
· Proactive in
troubleshooting issues, devising creative solutions, and overcoming obstacles
to maximize performance
· Persuasive communicator with
proven success in building rapport, instilling enthusiasm for products and
services,
and clarifying technical information to enrich the knowledge
base of peers, management, and non–technical users
· Adept at cultivating and
supporting long–term account relationships, interfacing between company and
client by
applying solid knowledge of accounting/operating practices of
large professional associations and corporations
· Skillful project manager
with the expertise to direct all phases, turning broad concepts into working
realities
· Noted for ability to
project the corporate image, safeguard standards, and enhance customer
satisfaction, e.g.:
· Distinguished as the only employee in the history of
· Recognized as 2–time recipient of Employee of the Year;
4–time recipient of Employee of the Month
· Flash · Toolbook
II · Paint Shop Pro · ASP · HTML · DHTML
· MS-SQL · MS Office · MS FrontPage · Basicscript · Business Basic · Windows
· Click–2–Learn Toolbook · Lotus Notes · Zig
Ziglar Certified Trainer
THE LEUKEMIA
& LYMPHOMA SOCIETY,
Campaign Coordinator (April 2004 — present)
· Manage all aspects of the
annual Light The Night fundraising walk, including volunteer management,
team/walker management,
logistics, selling the mission and interaction with media/internet.
Consultant/Owner (July 2002 — present)
· Develop and complete
contractual programming assignments, including e-learning, accounting and
webmaster assignments
· Cultivate continuing
relationships to provide on-going consulting and coaching services
· Facilitate classes and coaching
sessions with clientele
CENTER FOR
PROFESSIONAL DEVELOPMENT,
Adjunct
Instructor (June 1998 — present)
· Teach software classes at
the Center for Professional Development , government agencies and private corporations
· Develop and implement
curriculum and materials to instruct groups of 12 to 25 adult learners in:
· Word and Excel (beginning,
intermediate, and advanced) · Windows Basics
SOLUTION
6 (formerly doing business as
Web
Developer II (January 2000 — February 2002)
· Exercised responsibility
for all phases of web–based projects, from compiling subject matter,
storyboarding,
instructional design, development, and testing and served as
Webmaster for Employee Education Intranet sites
· Developed software
simulations as internal training tools in specialized areas, such as:
· Travel Policies ·
Lotus Notes ·
Time Entry Program
Casual
for Cause (CFC) Committee (March
1996 — 2002)
· Founded and directed
in–house community outreach committee that achieved area–wide recognition;
represented the CFC and
· Identified nonprofit
organizations, presented recommendations and marketed CFC internally, creating
an Intranet web site
and the CFC Bulletin Board and Scrapbook
to build morale and create an historical record Continued
Page Two
Motivational
Instructor (September 1986 — 2002)
· Enhanced self–image,
attitudes, and performance of staff by facilitating a 13–week, interactive
program based on the
principles of the Zig Ziglar
Born to Win, serving as a Certified Zig Ziglar Instructor
· Customized the curriculum
and related instructional materials to the
· Delivered outside training
to another local technology–based company, P.A.T. Live (1999
— 2002)
· Managed and participated in
the end–of–lifecycle of the company’s original law firm accounting product
· Handled conversion
programming for 20 out of the firm’s 25 clients, minimizing disruption,
maintaining high standards of accuracy, and ensuring complete
client satisfaction
· Spearheaded a special
project to troubleshoot and efficiently resolve issues relating to the level of
in–house
expertise in the Generic Importer module of an industry–leading
accounting package for large law firms
· Developed product
documentation and trained project managers and staff in all aspects of the
module
· Served as liaison between
research, development, project managers, and in–house support personnel
to customize the module to client needs, directing a team of 3
programmers and managing installations
· Exercised responsibility
for training employees and clients, coordinating customer support, ensuring
quality,
and handling system analysis,
design, and programming for 2 software packages with 40+ client base
· Breathed new life and
profitability into one aging legal accounting system, applying interpersonal
skill and
technical vision to build corporate support and convince
clients to migrate the product to a new platform
· Maintained responsibility
for handling the conversion of 95% of the client base
· Significantly enriched
client relations through monthly newsletters and delivering classes at Annual
Users Conference
· Achieved advanced technical
certifications, i.e.:
· Certified Novell Engineer
(
Director
of Internal Training & Orientation (October 1989 — December 1992)
· Created, introduced, and
evaluated the effectiveness of a comprehensive, week–long training program to
orient new hires to the
environment of a dynamic technology company, educating staff on:
· company history, mission, benefits, products, policies,
procedures, systems, and standards
· Independently developed and
produced training materials that are still used as the basis for orientation
· Expanded on classroom
training and increased accessibility to information by creating magazine/tape
library
Conversion
Specialist (November 1989 — December 1992)
· Played an instrumental role
in planning, training, and establishing goals before, during, and after
on–site conversion, functioning as the primary resource
handling intensive client interaction to:
·
Write and customize programs, balance changes between systems, and provide
post–conversion support
Product
Support Coordinator (November 1984 — October 1989)
· Achieved promotion to a
management position within 18 months, based on initiative, attitude, and
performance
· Managed a 5–member
technical team to support a law firm accounting package that served 75+ clients
at its peak
· Worked with the team in
staff training, client training/support, system analysis, programming, and
project management
· Completed quality
assurance, documentation, and maintenance of Data General mini–computer systems
FLORIDA STATE UNIVERSITY, Tallahassee, FL WASHTENAW
COMMUNITY COLLEGE, Ann Arbor, MI
Bachelor of Science,
1983, summa cum
laude Associate of Science, 1980, magna
cum laude
Major: Psychology
Minor: Computer Science
· American Society of
Training & Development, Independent Minds,
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